Clients
Captivated Customers Clients and Testimonials
We are dedicated to helping our Clients engage and retain more customers through a variety of customer experiences strategies and tactics.
Clean ‘n Fresh Cleaning Services
Consulting services included website re-design, development of marketing brochures, customer assessment form, follow-up survey, and promotional calendar, social media event marketing, referrals rewards program enhancement, hiring ad design and placement, LinkedIn training.
Testimonial: YouTube Video by Norma McCormick
Enotria Wine Bar
Re-designed email marketing and provided a new customer engagement strategy, customer event marketing, networking strategy, website directory updates, marketing promotional calendar, additional customer engagement strategies.
Affinity Group Tours
Coaching Services included re-design of marketing brochures, website updates, blogging strategy, networking strategy, customer relationship management system; Facebook marketing strategy; LinkedIn training.
Testimonial: “I will hire Norma again to help me build my business through increased connections. She understands small business and is generous with her time and information! I highly recommend Norma if you are interested in growing your business!” February 25, 2010
Faust Animal Hospital
Improved marketing brochures and updated client welcome kit; provided website re-design suggestions, LinkedIn training.
Testimonial: “Norma has been consulting with me on promoting our business and I am absolutely amazed at her level of knowledge, her innovative thinking and practical advice. Even though she has not worked in my industry, she has been able to pinpoint areas of improvement specific to my industry. My head is so full!!!” May 1, 2010
Cartridge World
Evaluation of staff engagement, re-design of loyalty program, point of sale improvements to capture additional customer information, customer loyalty monitoring tools.
Toni & Guy Salon
Employee training and one-one-one coaching to improve customer engagement and retention.
Fat Freddy’s Catering – customer engagement through LinkedIn training
The Stalteri Group – event consulting and Facebook strategy
MJ Management Consulting – event consulting
North Phoenix Chamber of Commerce – survey design and analysis, marketing strategies, fundraising
Click here to view More Testimonials on my LinkedIn Profile.
We can help you too! Ask us about the customer experience strategies that will help you engage more effectively with your customer base.





