Clients

Captivated Customers Clients and Testimonials

We are dedicated to helping our Clients engage and retain more customers through a variety of customer experiences strategies and tactics.

Clean ‘n Fresh Cleaning Services

Consulting services included website re-design, development of marketing brochures, customer assessment form, follow-up survey, and promotional calendar, social media event marketing, referrals rewards program enhancement, hiring ad design and placement, LinkedIn training.

Testimonial:  YouTube Video by Norma McCormick

Enotria Wine Bar

Re-designed email marketing and provided a new customer engagement strategy, customer event marketing, networking strategy, website directory updates, marketing promotional calendar, additional customer engagement strategies.

Affinity Group Tours

Coaching Services included re-design of marketing brochures, website updates, blogging strategy, networking strategy, customer relationship management system; Facebook marketing strategy; LinkedIn training.

Testimonial: “I will hire Norma again to help me build my business through increased connections. She understands small business and is generous with her time and information! I highly recommend Norma if you are interested in growing your business!” February 25, 2010

Faust Animal Hospital

Improved marketing brochures and updated client welcome kit; provided website re-design suggestions, LinkedIn training.

Testimonial: “Norma has been consulting with me on promoting our business and I am absolutely amazed at her level of knowledge, her innovative thinking and practical advice. Even though she has not worked in my industry, she has been able to pinpoint areas of  improvement specific to my industry. My head is so full!!!” May 1, 2010

Cartridge World

Evaluation of staff engagement, re-design of loyalty program, point of sale improvements to capture additional customer information, customer loyalty monitoring tools.

Toni & Guy Salon

Employee training and one-one-one coaching to improve customer engagement and retention.

Fat Freddy’s Catering – customer engagement through LinkedIn training

The Stalteri Group – event consulting and Facebook strategy

MJ Management Consulting – event consulting

North Phoenix Chamber of Commerce – survey design and analysis, marketing strategies, fundraising

Click here to view More Testimonials on my LinkedIn Profile.

We can help you too!  Ask us about the customer experience strategies that will help you engage more effectively with your customer base.