Coaching

ONE-TO-ONE COACHING:

Captivated Customers can provide monthly coaching to improve the customer service experience.    We have developed three coaching packages – Gold, Silver and Bronze.

The Gold Package is a full integration of the Customer S.M.A.R.T. S. System and includes:

  • Customer Plan Review
  • Culture Assessment
  • Word of Mouth Plan
  • Loyalty Program Review
  • Feedback System
  • Staff Analysis
  • Staff Training Outline

The Silver Package is project-oriented coaching for clients who want to put in place a specific system to attract, engage and retain more customers. Examples include:

  • Email Marketing Campaign
  • Social Media Strategy
  • Video Marketing Plan
  • Mobile Device Marketing (Text or Voicemail)
  • Blogging Strategy
  • Customer Surveys

The Bronze Package is coaching for clients who want general assistance. Examples include:

  • LinkedIn Profile
  • Facebook Profile or Page
  • Starting a blog
  • Twitter Setup
  • Blogging Strategy
  • Review Marketing Strategy

GUARANTEE:

The first 30 days of coaching is 100% guaranteed.  You can purchase additional coaching on a month-to-month basis as long as you want.

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