Coaching

ONE-TO-ONE COACHING:

Captivated Customers can provide monthly coaching to improve the customer service experience.    We have developed three coaching packages – Gold, Silver and Bronze.

The Gold Package is a full integration of the Customer S.M.A.R.T. S. System and includes:

• Customer Plan Review
• Culture Assessment
• Word of Mouth Plan
• Loyalty Program Review
• Feedback System
• Staff Analysis
• Staff Training Outline

The Silver Package is project-oriented coaching for clients who want to put in place a specific system to attract, engage and retain more customers. Examples include:

• Email Marketing Campaign
• Social Media Strategy
• Video Marketing Plan
• Mobile Device Marketing (Text or Voicemail)
• Blogging Strategy
• Customer Surveys

The Bronze Package is coaching for clients who want general assistance. Examples include:

• LinkedIn Profile
• Facebook Profile or Page
• Starting a blog
• Twitter Setup
• Blogging Strategy
• Review Marketing Strategy

GUARANTEE:

The first 30 days of coaching is 100% guaranteed.  You can purchase additional coaching on a month-to-month basis as long as you want.