Services

Customer Experience Consulting

The Customer Experience is the new marketing in today’s economy. Spending all of your marketing dollars attracting new customers will not sustain your future growth. What is needed is an investment in customer loyalty strategies that will keep your customers buying. We believe we have these  strategies that once implemented, will help you receive more sales from existing customers, increase profits and will help you attract more customers through word of mouth.

Who we work with

At Captivated Customers, we are dedicated and passionate about working with small business owners who have been in business for 2-3+ years, and who are seriously looking to build great customer experiences to grow their business. Our focus areas include retail, health and beauty, hotel and resorts, veterinarian, and chiropractic.

What we do

We begin the process by evaluating your current customer engagement touch points. Our goal is to make them more effective and improve the word of mouth marketing your business is receiving. Services we provide include:

Customer Loyalty and Retention Programs
Social Media Customer Engagement
Text Message Marketing Campaigns
Custom Website Design
Customer Feedback Systems
Business Blogging Campaigns
Video Marketing
Email Marketing Strategies
Customer Special Event Marketing
And more…….

How we do it

We bring together key partners in the industry and put together a team to help you implement your customer loyalty. Whether it’s website design or social media marketing, we can provide these services for your business.

Contact Us Today

We want to help you engage more effectively with your customer base.  Learn more about how our customer experience consulting services can help your small business.