Services
Good customer service is not an option but a necessity today. Captivated Customers offers a variety of services to small business owners within the service industry who have been in their business for 3-5+ years, and who are seriously looking to improve their customer experience to grow their business. We specialize in salons, spa facilities, hotels and resorts, chiropractors, veterinarians and the like. We provide the following:
One-to-One Coaching/Consulting:
- Identify customer service focus areas with the Customer S.M.A.R.T.S. System
- Provide recommendations for customer service improvements
- Customize and implement service enhancements
- Grow a customer-centric culture
Employee Workshops/Team Training
- Put the “Wow” in the customer service experience
- Develop hiring standards for your front-liners
- Create customer service training curriculum
- Associations and Groups
- Public and private speaking engagements
- Keynote
YOUR NEXT STEP
- Call me (480) 694-6940 or Email
- Contact me for a Self-Service Quote for any of my Services.
- Join our Captivated Customers Club to receive E-Newsletter, special offers and updates.
- Email me at Norma@CaptivatedCustomers.com. I can help you decide if my services are right for you.