In the News

Norma Huibregtse and Captivated Customers have been featured in the news media via radio and television. It is our goal to provide relevant information for our clients through these venues.

Preview the news features below:

 

The Art of Customer Service Interview
Norma discusses how to engage customers during National Customer Service Week.  She shares the results of a Bain & Company study that found that 80% of business executives believe they are providing a superior level of customer service while only 8% of customers agree.   Norma discusses several ways to close the perception gap and move toward building a better customer service experience.

Networking Phoenix Interview
Norma attended a Networking Phoenix event in August and was asked by a news reporter for ABC15 to comment on the important of updating your professional image.  She shares how to keep it personal by making sure that your emails and printed material reflect you and your personality.

    

Customer Service ArticlesNorma was named an Expert Ezine Author.  She has written a variety of articles that feature tools and tips to improve and optimize your customer service experience.  These articles include customer surveys, service downsizing and more.
 

The John Adam Show Interview (below)
Norma is interviewed by local radio host John Adam Kowalski at a Networking Phoenix Event.  John asks why customer service is so important with today’s business climate.  She is asked to give three tips to engage customers and discusses the importance of social media to your business..