Media

Norma Huibregtse and Captivated Customers have been featured in the news media via radio, articles, etc. , covering  customer experience  tools, social media customer service, and the customer experience gap.   It is our goal to provide relevant information for our clients through these venues.

Preview the news features below:

Customer Service ArticlesNorma was named an Expert Ezine Author.  She has written a variety of articles that feature customer experience tools and tips to improve customer engagement.  These articles include customer surveys, service downsizing and more.

The John Adam Show Interview (below)
Norma is interviewed by local radio host John Adam Kowalski at a Networking Phoenix Event.  John asks why   customer service is important in today’s business climate.  She is asked to give three tips to engage customers and discusses the importance of social media customer service for your business.

Customers Rock! Radio with Becky Carroll (below)
Becky interviews Norma Huibregtse with Captivated Customers to discuss why businesses look at customer service as a cost center and why businesses should focus on bridging the customer experience gap.

PRESS RELEASE

The Loyalty Lady Shows You How to Develop a Customer Experience That Sells