Captivated Customers Blog » Customer Appreciation http://www.captivatedcustomers.com The blog to help you build customer experiences that drive customer loyalty & retention Thu, 11 Aug 2011 22:09:21 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Companies today are shedding business at an alarming rate due to one primary reason: a poor customer experience. But that doesn’t have to be your story. Research shows that building great customer experiences, not slashing your overhead, is the key to greater profits. Perhaps it’s because, in this day and age, the customer experience has never been more powerful – nor have customers ever been more vocal about it. When they have a poor customer experience, the first thing they do is tell their friends, and only 4% will come back after a bad experience. My clients call me “The Loyalty Lady” because I get results when it comes to creating an exceptional customer experience – the kind that creates loyal fans of your business. My number one goal as the Loyalty Lady is to help take your customer experience to an unprecedented level of success. Your Customer Experience Strategies matters. Let’s get started! Norma Huibregtse no Norma Huibregtse norma@captivatedcustomers.com norma@captivatedcustomers.com (Norma Huibregtse) The blog to help you build customer experiences that drive customer loyalty & retention customer service, customer experience, captivated customers Captivated Customers Blog » Customer Appreciation http://captivatedcustomers.com/images/logo.jpg http://www.captivatedcustomers.com/category/customer-appreciation/ Appreciate Me! http://www.captivatedcustomers.com/2010/01/05/appreciate-me/ http://www.captivatedcustomers.com/2010/01/05/appreciate-me/#comments Tue, 05 Jan 2010 22:34:55 +0000 NormaH http://www.captivatedcustomers.com/?p=1123 Happy people Photoxpress_4879005[1]A thank you goes a long way with your friends, family, customers, associates, etc. Did you know that January has more customer appreciation celebrations days than most other months? Here they are for January 2010 and ways to celebrate them.

National Thank Your Customers Week – Jan 4-8 or Jan 7-12

Whichever week it is, it is a time to celebrate with your customers. If you did a card campaign (like SendoutCards) for the holidays, now is the time to pick up the phone and personally thank your customers. Or, if budgets permit, take your top customers out for lunch as a thank you. Get your employees and ask for suggestions to celebrate this week.

Customer Service Day – January 17

Use this Day to for customer appreciation and to celebrate with your employees. Invite your customers for a celebration. Give them a small token of appreciation or give them a free offer. Celebrate with your employees and talk about the customer service initiatives you plan throughout the year.

Get to Know Your Customer Day – January 21 (3rd Thursday of every Quarter)

This one is fun because you can really create a buzz with your customers. If you have a Facebook Fan Page, ask them to share one thing you never would have guessed about them. Or, ask them to share what one sentence about their businesses so that other fans can learn about your community. Or, have employees share with their customers that it’s “Get to Know Your Customer Day” and have them ask what is the number one reason they shop there.

Building customer relationships is a must this day and age. Customers wanna’ have fun with you and these special holidays allow us to show them how much we care. Find a good promotional products company like AttaBoy! Solutions. Start tracking these holidays and others using a Customer Promotion Calendar. Happy Customer Relationships to you this year!

    Norma is an innovative Customer Experience Strategist, Business Coach, Blogger and Speaker. Her goal is to inspire business owners to captivate their customers and turn them into raving fans so that their businesses can experience increased profits and more fun.  Contact Norma at (480) 694-6940 or by email at norma@captivatedcustomers.com

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