In the News

Norma Huibregtse and Captivated Customers have been featured in the news media via radio, articles, etc.   It is our goal to provide relevant information for our clients through these venues.

Preview the news features below:

Customer Service ArticlesNorma was named an Expert Ezine Author.  She has written a variety of articles that feature tools and tips to improve and optimize your customer service experience.  These articles include customer surveys, service downsizing and more.

The John Adam Show Interview (below)
Norma is interviewed by local radio host John Adam Kowalski at a Networking Phoenix Event.  John asks why customer service is so important with today’s business climate.  She is asked to give three tips to engage customers and discusses the importance of social media to your business..

Customers Rock! Radio with Becky Carroll (below)
Becky and Norma discuss why businesses look at customer service as a cost center and how to focus on retaining customers.