Top 10 Customer Service Pet Peeves

Take a look at our latest list of Customer Service Pet Peeves.

1) Being ignored by sales staff (hey, I’m over here!)
2) Staff that have little to no product knowledge
3) Not standing behind your products (do I really need to buy a warranty?)
4) Putting people on the phone, help line, etc. whose English is hard to understand
5) Offices that aren’t available during lunch time (dental, medical, what are you thinking?)
6) Long waits on the phone
7) When a sales person says “it’s not my department”
Lengthy phone trees (is there a live person anywhere?)
9) Putting a caller before a live person (answer the phone, put them on hold, and deal with me)
10) Having to repeat myself to multiple service representatives when I have a problem

Can you sympathize with any of them? Is your company guilty of any of them? These customer service mistakes can be costing you sales. Now keep in mind that only 4% of your customers will complain directly, 96% just go away and 91% WON’T COME BACK.

As a business owner, spend time out on the floor of your retail establishment or spend time listening to service calls or ask your staff about customer complaints and what they hear from customers. If you run a micro business, you aren’t off the hook. Some of these customer service mistakes apply to you too. Ask your customers what bugs them about your business.

There is no better time than now to improve your customer service experience. Need help, check out our services at http://captivatedcustomers.com. Fix it, and they will come.

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