http://www.captivatedcustomers.com/2009/12/08/top-10-customer-service-tips-for-2010/ The blog to help you build customer experiences that drive customer loyalty & retention Wed, 25 Aug 2010 22:22:29 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.captivatedcustomers.com/2009/12/08/top-10-customer-service-tips-for-2010/comment-page-1/#comment-97 Steve G. Wed, 30 Dec 2009 03:51:10 +0000 http://www.captivatedcustomers.com/?p=984#comment-97 My company has already taken advantage of your sixth tip- having colleagues act as customers. This type of role play prepares our staff for real-life customers. Not only do new employees need this training, but our veterans can always use it too! My company has already taken advantage of your sixth tip- having colleagues act as customers. This type of role play prepares our staff for real-life customers. Not only do new employees need this training, but our veterans can always use it too!

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